Tag Archives: call center
User Process Improvement by the Numbers

Business process management professionals focus on the processes that flow among workers, and how the technology integrates and interacts. OpenSpan…

The Virtuous Cycle of Customer Care

Long-term success begins with the elevation of your front-line employees to positions of respect, backed up with training and leadership…

Why Companies Should Invest in the Customer experience

With peer-to-peer reviews carrying even more weight thanks to the power of Facebook, Twitter, and the barrage of other social…