Tag Archives: customer satisfaction
The Virtuous Cycle of Customer Care

Long-term success begins with the elevation of your front-line employees to positions of respect, backed up with training and leadership…

Why Companies Should Invest in the Customer experience

With peer-to-peer reviews carrying even more weight thanks to the power of Facebook, Twitter, and the barrage of other social…

4 Ways to Optimize Your Customer Survey

I present 4 ways businesses can optimize their customer survey. It starts with asking the right questions. 1. Measure different…

Inside the Mind of a Community Manager

This infographic shows how a mind of a community manager works in order to make communities succeed for both companies…

Customer Loyalty: What It Is And Why Important

Customers are a business’ most important asset, without them the business wouldn’t exist. So it’s imperative to keep these customers…

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