Tag Archives: customer support
The Virtuous Cycle of Customer Care

Long-term success begins with the elevation of your front-line employees to positions of respect, backed up with training and leadership…

BUSINESS CASE FOR CSR

It’s in the facts: Research proves a measurable payoff exists of corporate social responsibility (CSR) initiatives to companies as well…

A Closer Look at Zendesk’s 10000 Customers

Remember when we told you how we reached the awesome milestone of 10,000 customers? It was awesome, wasn’t it? Opportunities…

Inside the Mind of a Customer Support Agent

Customer Support Agents wear a lot of hats – problem solver, watchful eye, technical guru, and supreme multi tasker, to…