Tag Archives: customer support
The Virtuous Cycle of Customer Care
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Long-term success begins with the elevation of your front-line employees to positions of respect, backed up with training and leadership…

BUSINESS CASE FOR CSR
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It’s in the facts: Research proves a measurable payoff exists of corporate social responsibility (CSR) initiatives to companies as well…

A Closer Look at Zendesk’s 10000 Customers
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Remember when we told you how we reached the awesome milestone of 10,000 customers? It was awesome, wasn’t it? Opportunities…

Inside the Mind of a Customer Support Agent
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Customer Support Agents wear a lot of hats – problem solver, watchful eye, technical guru, and supreme multi tasker, to…